Personal Data Policy
This page covers anyone who browses Chatham Casino, holds an account with us or contacts our team. Every piece of personal information we hold on you falls under it, from the moment you first land on the site.
What data do you collect?
1.1 Registration data: home address, date of birth, full name, username and email.
1.2 Verification data: ID documents, proof of address and location checks.
1.3 Payment data: deposit and withdrawal records and the methods used.
1.4 Play data: your bets, wins, game history and any limits you set.
1.5 Technical data: the pages you visit, information about your browser and device, and your IP address.
1.6 Any messages you send to support.
Why do you use it?
2.1 To run your account and pay you out.
2.2 To check your age, your identity and your location.
2.3 To stop fraud and money laundering.
2.4 To support safer play and spot signs of harm.
2.5 To answer your questions and fix problems.
2.6 To email you offers, but only with your agreement.
On what legal grounds?
3.1 To perform our agreement with you under the Account Terms.
3.2 To comply with Canadian requirements on age, identity checks and money laundering.
3.3 For our legitimate interests, such as keeping the site secure.
3.4 For marketing and optional cookies, where you have consented.
How do I control marketing?
4.1 Marketing is off until you opt in.
4.2 Opting out takes seconds. Adjust your account settings, email [email protected], or tap unsubscribe in the footer of our emails.
What about players under 19?
5.1 This site is open solely to adults who have turned 19, and nobody under that age can sign up.
5.2 This site is open solely to users aged 19 and above. If it comes to our attention that an account belongs to someone younger than 19, the account will be closed and any personal information linked to it deleted, apart from records we must retain by law. Further detail appears in our 19+ Policy.
Who do you share data with?
6.1 Payment providers, to handle deposits and withdrawals.
6.2 Verification providers that confirm identity, age and location.
6.3 Companies that provide hosting, games, email and support tools.
6.4 Authorities, where Canadian law requires it.
6.5 We never sell your data.
Does data leave Canada?
7.1 A provider may store or handle data outside Canada.
7.2 If a provider does, we require it, by contract, to protect your data to the standard we apply in Canada.
How do you keep it safe?
8.1 We use encrypted connections, access controls and regular security checks.
8.2 Only employees who need your data to do their job can see it.
What requests can I make?
9.1 Get a copy of all personal information we store on you.
9.2 Correct personal details we hold if they are inaccurate or no longer current.
9.3 Delete data we no longer have to keep.
9.4 Say no to marketing that uses your data, and object to processing grounded in our legitimate interests.
9.5 Email [email protected] with your request. We may check your identity first before dealing with it.
How long do you keep it?
10.1 For the life of your account, and afterwards for as long as Canadian law requires us to keep anti-money laundering, tax and dispute records.
10.2 When that period is over, the data is erased or anonymized.
Do you use cookies?
11.1 Yes. Our Cookie Policy explains which ones and how to manage them.
Can this policy change?
12.1 Yes. We post the revised version on this page, dated from when it applies. Major changes also reach you by email.
How do I contact you?
13.1 Email [email protected] for any data question.