Help Centre
Play for fun and stay in charge. Use our tools to cap spending, track time or step away. Free help is also available from Gambling Therapy, Gamblers Anonymous and Gamban.
What documents are required, and when?
No money goes in until we clear two things: proof of who you are and proof of your home address. Upload a government photo ID plus any document showing where you live, right from your account. We email you as soon as both are approved.
What are Chatham Originals?
Chatham Originals are games we build ourselves. You will only find them in our lobby. Play them like any other title.
How can I protect my account?
Choose a strong password you have not used on any other site. Keep your login details private. Spot anything odd? Email [email protected] immediately.
How does the welcome bonus work, including wagering?
The minimum deposit is C$5. Finish your opening 24 hours down and we credit the net loss as bonus money, with a ceiling of C$1,000. Play through that bonus one time (1x) inside 7 days.
Where can I add deposit or time limits?
Open the responsible gaming section of your account. Set caps on your deposits, stakes and wagers, and add time reminders. Lowering a cap? It applies right away. Raising one? That needs 24 hours to kick in.
How are games tested for fairness?
Our games come from established studios that use certified random number generators. Independent labs test those systems. Results cannot be changed by us or by you.
How do I open an account?
Tap Join Now and fill in your details. You must be 19+. Pass the identity check, then deposit from C$5 and play.
Taking a break or self-excluding: how does it work?
Go to account settings to set a cooling-off period, lasting one day up to six weeks. Need more time away? Self-exclusion and account closure are both available. For help, email [email protected].
Your limits
- Deposit, wager and stake limits
- Pop-up reality checks plus alerts for time spent in a session
- Cooling-off periods: 24 hours up to 6 weeks
- Self-exclusion or full account closure
- A quick self-assessment quiz
- Identity (KYC) and geolocation checks happen before you can deposit
- Lower limits apply instantly. Higher limits take 24 hours.